Privacy Policy

1. Data Collection and Usage

We collect only the data necessary to provide our logistics and communication services. This includes:

• Contact information such as name, email address, and phone number for account setup and communication.
• Shipping details for coordinating and optimizing logistics operations.
• Payment details for secure transaction processing.
• Technical and usage data to maintain and improve platform functionality.

2. Data Protection Measures

We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. These include:

• Data encryption in transit and at rest.
• Strict internal access controls.
• Regular security audits and compliance reviews.
• Storage on secure, monitored servers.

3. Use of Service Providers

We work with a limited number of trusted service providers that process information on our behalf to deliver our services. These providers act solely under our instructions and do not have independent rights to use your information. Examples include:

• Payment processors for handling transactions securely.
• Logistics partners for shipment tracking and delivery coordination.
• Communication providers (e.g., Twilio) for sending authorized service messages.
• Legal or regulatory authorities when required by law.

4. No Sale or Transfer of Consent

AllShipAI does not sell, share, transfer, or exchange customer consent data with any third parties. User opt-in consent for communications is collected directly by AllShipAI and used exclusively to provide the services you have requested.

5. Cookies and Tracking Technologies

We use cookies to enhance site functionality and improve your user experience. Cookies are used only for session management, analytics, and preferences—not for selling or sharing data with advertisers.

6. Your Rights

You may request access, correction, or deletion of your data at any time. You can also withdraw consent for communications without affecting your access to our services. Contact us at privacy@allship.ai for assistance.

7. SMS Consent (Opt-In) & Data Processing

By providing your phone number and explicitly opting in (e.g., checking a box or confirming via SMS code), you consent to receive non-marketing, service-related messages from AllShipAI (such as order confirmations, delivery updates, and support notices).

• We do not send promotional or marketing SMS messages without your explicit, separate consent.
• Message frequency depends on your activity (e.g., shipment updates or confirmations).
• Standard carrier message and data rates may apply.
• Opt-out: reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to stop receiving messages. For help, reply HELP.
• Consent is not a condition of purchase.
• We use Twilio as a technical service provider (processor) to deliver messages. Twilio does not have permission to use your data for any other purpose.
• We do not sell, exchange, or share opt-in data with any third parties.
• We store SMS-related data (phone number, timestamps, message content, delivery status) only as long as necessary for compliance and operations, then delete or anonymize it.
• All opt-in records include time, date, method, and version of consent text for audit and compliance.
• To withdraw consent or request deletion, contact us at privacy@allship.ai.

8. Policy Updates

We may update this Privacy Policy as needed to reflect changes in our services or legal requirements. Significant updates will be communicated clearly on our website and by email when appropriate.

9. Contact Us

If you have questions about this policy or your data, contact us at privacy@allship.ai.